Fixing Common Launcher Issues

[SonGoran]

Hi My game keep crashing and I get this message, but only with one character; the other two are playable normally.
What can I do? Thanks.

 

[SonGoran]

My game keeps crashing and I get this message, but only with one character; the other two are playable normally. What can I do? Thanks

 

[UltimateDBO]

My game keeps crashing and I get this message, but only with one character; the other two are playable normally. What can I do? Thanks
View attachment 344

Since it's something related to your own character, please, create a Ticket in our Discord.

 

[Sendoku]

My game keeps crashing and I get this message, but only with one character; the other two are playable normally. What can I do? Thanks
View attachment 344

Please do open a ticket in our discord

 

[BlackNamekian]

Installed the game and ran the launcher, but when I login no servers show up in the server selection screen. Any ideas what could be causing that?

Edit: A couple of restarts seemed to solve the issue, nvm and thanks!

 

[Dragolorian]

i've clicked on the launcher multiple times, but nothing happens

 

[rainangel14]

Hello. I'm having an issue after today's patch where a dll is not being recognized by the signature on Windows 11 smart control app (I think it's called?) flagging it and not allowing the game to run properly. After this 'Bad Image' pop-up appears, the launcher closes (but stays active in the system tray hidden icons to be opened up again). I've tried:
- Excluding the folder
- Excluding the Berserkers.vmp.dll file
- Re-installing the game

And the issue persists. Yesterday, the game was working just fine for me. Anyone knows how to fix this?

 

[Sendoku]

Hello. I'm having an issue after today's patch where a dll is not being recognized by the signature on Windows 11 smart control app (I think it's called?) flagging it and not allowing the game to run properly. After this 'Bad Image' pop-up appears, the launcher closes (but stays active in the system tray hidden icons to be opened up again). I've tried:
- Excluding the folder
- Excluding the Berserkers.vmp.dll file
- Re-installing the game

And the issue persists. Yesterday, the game was working just fine for me. Anyone knows how to fix this?
View attachment 391

Hey, try installing the game in c:disk instead.

 

[rainangel14]

Hey, try installing the game in c:disk instead.

Oh no, don't worry, it's fine. I've found out that it's due to a feature in W11 called 'Smart App Control'. Basically makes it so that every time you try to open an app, it checks if it has signature or if it was registered in the antivirus' database. If neither are true, it blocks the application entirely. This happened for that dll. Once I've disabled that feature, the game works normal now.

 

[Sendoku]

Oh no, don't worry, it's fine. I've found out that it's due to a feature in W11 called 'Smart App Control'. Basically makes it so that every time you try to open an app, it checks if it has signature or if it was registered in the antivirus' database. If neither are true, it blocks the application entirely. This happened for that dll. Once I've disabled that feature, the game works normal now.

Oh, interesting. Yeah maybe we can send the dll for whitelisting actually.