Fixing Common Launcher Issues

Hello, in this thread I'm gonna give some fixes for common issues with the game and Launcher itself.

1- False Positive Issues; Sometimes, the Launcher can be flagged as a potential unwanted software, a false positive. Every new launcher version, we are sending to Microsoft to make a analysis and whitelist the launcher, but sometimes your computer or local Windows Defender won't have access to the latest version of database and make the Launcher be flagged as false positive, so we truly recommend players to add the game folder and the launcher as an exception in the antivirus' settings.

2 - Launcher not opening and Infinite Update Loop; This is happening due to the missing of a lib for the game. To fix it, you just need to download and install Microsoft .NET Framework version 4.8 or above. You can find the link here

3 - Error during the launcher update; Download the updater.exe put in your game folder and open the program, after that, your launcher will be properly updated.

4- Error Checking for Update: The underlying connection was closed; This is something in your internet provider or firewall blocking our Cloudflare storage services for some reason, a WorkArround to fix it, is by downloading, installing and connecting the Cloudflare Warp VPN which is 100% free and made by Cloudflare themselfs. (You can use any other VPN that you prefer).
View attachment 72
Remember to connect your WARP after installation;
View attachment 190

5- 0xc000142 error;
  1. This is mostly likelly due to the lack of a proper Visual Redistributable version, please download and install the Visual Redistributable All-In-One and open the install_all.bat.
  2. If you stay with the error even with the VSR All In One installed, please, install the following .dlls in your game folder; 0x0000142 Error Fix
  3. Disable HD Graphics
  4. Disable the Windowed Mode
  5. Remember to open the launcher as administrator.
View attachment 73

6- Creating Application Failed;
This error gonna be fixed in a next launcher update patch, and is happening in only some specific hardwares. You can fix it by just let the error opened, and click in Play again in your Launcher.
View attachment 71

7- I'm receiving ???????? right after I click in Play -
Please, do the following steps;

  • Update your Drivers
  • Install Directx9
  • Ensure that you are not playing the game in a external HDD or a very slow HardDrive, this could cause issues.
  • Remember, you need to extract the .zip files in a folder before opening the game, do not try to open the launcher direct in the .rar
    Only open the game through the Launcher.
  • Do not extract the folder in your desktop, extract into C: or D: driver in your computer, recommended: Program Files.
  • Try Disabling the HD Graphics options in your Launcher Settings.
  • Test between windowed or fullscreen mode, it can be changed in the launcher settings.
  • Restart your computer
  • Open the Launcher as Administrator
  • Click in verify files in your Launcher settings.
View attachment 74
Hello, in this thread I'm gonna give some fixes for common issues with the game and Launcher itself.

1- False Positive Issues; Sometimes, the Launcher can be flagged as a potential unwanted software, a false positive. Every new launcher version, we are sending to Microsoft to make a analysis and whitelist the launcher, but sometimes your computer or local Windows Defender won't have access to the latest version of database and make the Launcher be flagged as false positive, so we truly recommend players to add the game folder and the launcher as an exception in the antivirus' settings.

2 - Launcher not opening and Infinite Update Loop; This is happening due to the missing of a lib for the game. To fix it, you just need to download and install Microsoft .NET Framework version 4.8 or above. You can find the link here

3 - Error during the launcher update; Download the updater.exe put in your game folder and open the program, after that, your launcher will be properly updated.

4- Error Checking for Update: The underlying connection was closed; This is something in your internet provider or firewall blocking our Cloudflare storage services for some reason, a WorkArround to fix it, is by downloading, installing and connecting the Cloudflare Warp VPN which is 100% free and made by Cloudflare themselfs. (You can use any other VPN that you prefer).
View attachment 72
Remember to connect your WARP after installation;
View attachment 190

5- 0xc000142 error;
  1. This is mostly likelly due to the lack of a proper Visual Redistributable version, please download and install the Visual Redistributable All-In-One and open the install_all.bat.
  2. If you stay with the error even with the VSR All In One installed, please, install the following .dlls in your game folder; 0x0000142 Error Fix
  3. Disable HD Graphics
  4. Disable the Windowed Mode
  5. Remember to open the launcher as administrator.
View attachment 73

6- Creating Application Failed;
This error gonna be fixed in a next launcher update patch, and is happening in only some specific hardwares. You can fix it by just let the error opened, and click in Play again in your Launcher.
View attachment 71

7- I'm receiving ???????? right after I click in Play -
Please, do the following steps;

  • Update your Drivers
  • Install Directx9
  • Ensure that you are not playing the game in a external HDD or a very slow HardDrive, this could cause issues.
  • Remember, you need to extract the .zip files in a folder before opening the game, do not try to open the launcher direct in the .rar
    Only open the game through the Launcher.
  • Do not extract the folder in your desktop, extract into C: or D: driver in your computer, recommended: Program Files.
  • Try Disabling the HD Graphics options in your Launcher Settings.
  • Test between windowed or fullscreen mode, it can be changed in the launcher settings.
  • Restart your computer
  • Open the Launcher as Administrator
  • Click in verify files in your Launcher settings.
View attachment 74


1742900832170.png



1742900852055.png


I did everything but updates didnt work, but i can play.
Dont understand this, norton and defender checkt and all have access but doesnt work.
 
Don't mention it, I'm just glad to help 🙂

If you have to use DXVK, this version has worked for me 'v1.7.2L-5ca255d', you can download it from their github, it should be in page 3 of the tags. Hope you can get it working soon 🙏

Thanks for the help, again, I really appreciate it.

I haven't replied for a while because I kind of gave up. There is an ongoing wayland issue where the screen freezes and the only way to fix it is either to logout or restart your system, which has been killing my mood to play games.
I have tried to play around with this today but now I can't even get the game to run on 5.13.6 proton, even through steam 🤷‍♂️
 
I have tried to play around with this today but now I can't even get the game to run on 5.13.6 proton, even through steam 🤷‍♂️
I have had this issue recently too, my launcher doesn't start if I try to run with it using 5.13 in lutris, but I've found a workaround for this issue, by launching the game using a different 'Wine version', be it wine-ge, default, or any other. there seems to be a issue with the wineprefix after your first launch with 5.13, so changing the wine version will make it so the next time you run with 5.13, it will remake the wine configs, that's my guess at least.

I'm not knowledgeable about the topic to know a more conventional fix, so every time I wanna play, I have to first run on a different wine version, and then switch back to 5.13 and run the game, it only takes a couple of minutes so I haven't being bothered by it too much

I haven't replied for a while because I kind of gave up. There is an ongoing wayland issue where the screen freezes and the only way to fix it is either to logout or restart your system, which has been killing my mood to play games.
Oh that's really disheartening, hoping the best for you, and that wayland fixes this issue soon
 
I'm having an issue where I get launched and logged in, but the instant I do anything the game crashes and I get the ????? box,
1744552589638.png

I started having this issue yesterday after the update, and I'm not sure what to do?

-addendum- I literally stay in-game as long as I don't press any buttons or click the mouse. It only crashes once there is some input. I log in, select a character, select a channel, and get fully into the game, and when I hit a button the game crashes. Just wanted to be a bit more specific, in case that helps.
 
Last edited:
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I'm having an issue where I get launched and logged in, but the instant I do anything the game crashes and I get the ????? box,View attachment 224
I started having this issue yesterday after the update, and I'm not sure what to do?

-addendum- I literally stay in-game as long as I don't press any buttons or click the mouse. It only crashes once there is some input. I log in, select a character, select a channel, and get fully into the game, and when I hit a button the game crashes. Just wanted to be a bit more specific, in case that helps.
This issue has been resolved last patch!
 
Hello, in this thread I'm gonna give some fixes for common issues with the game and Launcher itself.

1- False Positive Issues; Sometimes, the Launcher can be flagged as a potential unwanted software, a false positive. Every new launcher version, we are sending to Microsoft to make a analysis and whitelist the launcher, but sometimes your computer or local Windows Defender won't have access to the latest version of database and make the Launcher be flagged as false positive, so we truly recommend players to add the game folder and the launcher as an exception in the antivirus' settings.

2 - Launcher not opening and Infinite Update Loop; This is happening due to the missing of a lib for the game. To fix it, you just need to download and install Microsoft .NET Framework version 4.8 or above. You can find the link here

3 - Error during the launcher update; Download the updater.exe put in your game folder and open the program, after that, your launcher will be properly updated.

4- Error Checking for Update: The underlying connection was closed; This is something in your internet provider or firewall blocking our Cloudflare storage services for some reason, a WorkArround to fix it, is by downloading, installing and connecting the Cloudflare Warp VPN which is 100% free and made by Cloudflare themselfs. (You can use any other VPN that you prefer).
View attachment 72
Remember to connect your WARP after installation;
View attachment 190

5- 0xc000142 error;
  1. This is mostly likelly due to the lack of a proper Visual Redistributable version, please download and install the Visual Redistributable All-In-One and open the install_all.bat.
  2. If you stay with the error even with the VSR All In One installed, please, install the following .dlls in your game folder; 0x0000142 Error Fix
  3. Disable HD Graphics
  4. Disable the Windowed Mode
  5. Remember to open the launcher as administrator.
View attachment 73


6- I'm receiving ???????? right after I click in Play
-
Please, do the following steps;
  • Update your Drivers
  • Install Directx9
  • Ensure that you are not playing the game in a external HDD or a very slow HardDrive, this could cause issues.
  • Remember, you need to extract the .zip files in a folder before opening the game, do not try to open the launcher direct in the .rar
    Only open the game through the Launcher.
  • Do not extract the folder in your desktop, extract into C: or D: driver in your computer, recommended: Program Files.
  • Try Disabling the HD Graphics options in your Launcher Settings.
  • Test between windowed or fullscreen mode, it can be changed in the launcher settings.
  • Restart your computer
  • Open the Launcher as Administrator
  • Click in verify files in your Launcher settings.
View attachment 74
I installed Wine on my Mac, and I'm able to open up the launcher, but when I click start, the game window opens and then closes. Is there a way around this?
 
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I installed Wine on my Mac, and I'm able to open up the launcher, but when I click start, the game window opens and then closes. Is there a way around this?
Hi.

I do not believe that the game is supported on Mac.
However, the most likely way to run the game is to simply install Windows through bootcamp.
 
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